1. Introduction
These Terms & Conditions govern the provision of One-Off Tasks by SKUNKWORK™ to Customers who are not subscribers to a recurring service plan. By purchasing a One-Off Task, you agree to be bound by the following terms.
2. Definitions
- Customer: An individual or business purchasing a one-time service from SKUNKWORK™.
- One-Off Task: A single, discrete request for creative or technical work such as a website fix, graphic asset, or design update.
- Specification Sign-Off: The confirmation by SKUNKWORK™ that the scope and materials for the task are complete and execution may begin.
- Execution Window: The time target within which SKUNKWORK™ aims to complete the task, starting after Specification Sign-Off.
- Business Day: Monday to Friday, excluding UK public holidays.
- Operating Hours: The hours during which SKUNKWORK™ performs tasks for One-Off Customers: Monday to Friday, 9:30am–5:00pm (UK Time).
3. Task Execution Timeframes
✅ Website Fixes & Technical Support
Execution timelines commence after Specification Sign-Off by SKUNKWORK™. Timelines are targets, not guarantees, subject to Fair Usage and Force Majeure conditions.
| Task | Description | One-Off Customers | Subscribers |
|---|---|---|---|
| Bad Gateway / 502 Error | Diagnose and resolve server-side 502 errors | Within 1 Business Day | Same-Day (Before 11am) or Next Working Day |
| White Screen of Death | Debugging blank pages (esp. WordPress) | Within 1 Business Day | Same-Day or Next Working Day |
| Hacked WordPress Site | Malware removal, restore access, harden security | Within 1–2 Business Days | Within 1 Business Day |
| Plugin Conflict | Identify and resolve plugin issues | Within 1–2 Business Days | Within 1 Business Day |
| DNS Misconfiguration | Fix incorrect domain or nameserver settings | Within 1 Business Day | Same-Day or Next Working Day |
| SSL Certificate Error | Resolve expired/mixed content SSL errors | Within 1 Business Day | Same-Day or Next Working Day |
| Email Deliverability Issue | Investigate forms, SMTP, or blacklist issues | Within 1–2 Business Days | Within 1 Business Day |
| Slow Website Speed | Diagnose and recommend improvements | Within 2 Business Days | Within 1 Business Day |
| Broken Links / 404s | Audit and fix broken links/redirects | Within 1 Business Day | Same-Day or Next Working Day |
| Form Not Working | Fix broken forms, logic, or submissions | Within 1 Business Day | Same-Day or Next Working Day |
| Hosting/Downtime Issue | Investigate site downtime or liaise with host | Within 1 Business Day | Same-Day or Next Working Day |
| CMS Access Recovery | Regain admin access or password reset | Within 1 Business Day | Same-Day or Next Working Day |
| Error Establishing DB Conn. | Fix database connection failure | Within 1 Business Day | Same-Day or Next Working Day |
🎨 Graphic Design Tasks
| Task | Description | One-Off Customers | Subscribers |
|---|---|---|---|
| Social Media Post Design | Static promotional graphics | Within 48 Hours | Same-Day (Before 11am) or Next Working Day |
| Banner Ad Design | Ad creative for web/social campaigns | Within 48 Hours | Same-Day (Before 11am) or Next Working Day |
| Logo Refinement | Vectorisation or polish of logo | Within 48 Hours | Same-Day (Before 11am) or Next Working Day |
| Presentation Slide Design | Custom-designed slide decks | Within 48 Hours | Same-Day (Before 11am) or Next Working Day |
| Email Header Design | Newsletter or campaign header graphics | Within 48 Hours | Same-Day (Before 11am) or Next Working Day |
| Website Graphics | Hero images, UI banners, icons | Within 48 Hours | Same-Day (Before 11am) or Next Working Day |
| App Store Screenshots | iOS/Android listing visuals | Within 48 Hours | Same-Day (Before 11am) or Next Working Day |
| Infographic Design | Custom charts and visual stats | Within 48 Hours | Same-Day (Before 11am) or Next Working Day |
| YouTube Thumbnail Design | Video cover for engagement boost | Within 48 Hours | Same-Day (Before 11am) or Next Working Day |
| Display Poster (Digital) | A3/A4 display graphics (on-screen use) | Within 48 Hours | Same-Day (Before 11am) or Next Working Day |
🖨️ Print Design Tasks
| Task | Description | One-Off Customers | Subscribers |
|---|---|---|---|
| Business Card Design | Print-ready design with trim and bleed | Within 3 Business Days | Within 2 Business Days |
| Flyer / Leaflet Design | DL, A5, A4 promotional prints | Within 3 Business Days | Within 2 Business Days |
| Brochure Layout | Multi-page layout for sales or corporate use | Within 3–4 Business Days | Within 2–3 Business Days |
| Poster Design (Print) | A2–A0 high-res promotional posters | Within 3 Business Days | Within 2 Business Days |
| Packaging Artwork | Labels, boxes, or custom print packaging | Within 3–5 Business Days | Within 2 Business Days |
| Letterhead / Stationery | Branded printables for correspondence | Within 3 Business Days | Same-Day (Before 11am) or Next Working Day |
| Menu Design (Print) | Food/drink menus (flat or folded) | Within 3 Business Days | Same-Day (Before 11am) or Next Working Day |
| Product Sheet / Spec Sheet | One-pagers with visuals and data | Within 3 Business Days | Within 2 Business Days |
| Event Pass / Lanyard | Branded attendee or staff passes | Within 3 Business Days | Same-Day (Before 11am) or Next Working Day |
| Exhibition Banner Design | Roller/banner stands or booth panels | Within 3 Business Days | Within 2 Business Days |
4. Submission & Specification Sign-Off
Tasks must be submitted via accepted channels (email, contact form, or project dashboard). Each task must clearly include:
- Objective and scope
- Required assets (images, text, links)
- Access credentials where relevant
SKUNKWORK™ will not begin work until Specification Sign-Off has been issued, confirming that all necessary inputs have been received.
5. Execution Windows
Once Specification Sign-Off is issued, SKUNKWORK™ aims to deliver the task within the following timeframes:
| Task Type | Execution Window |
|---|---|
| Bad Gateway / Hosting Outage | Within 2 hours |
| White Screen / Website Not Loading | Same Business Day |
| Content Changes | Within 24–48 hours |
| Mobile Display Issues | Within 1–2 Business Days |
| Speed Optimisation | Within 3 Business Days |
| Meta Data / SEO Basics | Within 3 Business Days |
| DNS / Domain Changes | Within 2 Business Days |
| Add/Edit Plugins | Within 2–3 Business Days |
| Simple Graphic Design | Within 48 hours |
| Print Design | Within 3 Business Days |
| Web Fix / Maintenance | Within 1–2 Business Days |
| Webpage Build (Single Page) | Within 5–7 Business Days |
| Complex Web/App Feature | Timeframe quoted individually |
Execution windows are targets, not guarantees, and may vary due to project complexity, clarification delays, or Force Majeure events. If a task is delayed due to lack of client input or materials, the Execution Window will pause until resolution.
6. Operating Hours
| Customer Type | Operating Hours (UK Time) |
|---|---|
| One-Off Customers | Mon–Fri, 9:30am–5:00pm (Excl. public holidays) |
Tasks received outside of these hours will be acknowledged the next Business Day.
7. Revisions & Clarification Requests
SKUNKWORK™ includes one round of reasonable revisions per task, provided they do not alter the core scope agreed at Specification Sign-Off. Major scope changes may require a new task or additional fees.
If the task submitted lacks adequate detail, it may be paused or rejected until further clarification is received.
8. Payment & Pricing
- All One-Off Tasks are priced individually and payable upfront.
- Pricing may vary based on complexity.
- Invoices must be paid before work begins.
9. Refunds
Refunds are only issued under the following conditions:
- SKUNKWORK™ fails to deliver the task within double the agreed Execution Window, and the delay is not caused by the Customer.
- The delivered work materially deviates from the signed-off scope, and a reasonable remedy is not possible.
Refunds will be returned to the original payment method within 5 Business Days after approval.
10. Security & Data Handling
Customers must provide access credentials securely and with appropriate permissions. SKUNKWORK™ follows strict internal protocols for handling data and passwords. Sensitive data is not stored longer than necessary and never shared externally.
11. Limitation of Liability
SKUNKWORK™ is not liable for indirect, incidental, or consequential damages, including loss of profits, business interruption, or data loss. Liability is strictly limited to the amount paid for the specific One-Off Task.
12. Force Majeure
SKUNKWORK™ is not liable for delays or failure to perform due to events outside its control, including natural disasters, war, internet outages, pandemics, or government actions.
13. Dispute Resolution
Any disputes must be raised within 10 Business Days of task delivery. SKUNKWORK™ will attempt to resolve disputes internally. If unresolved, parties may engage a third-party mediator for a non-binding resolution.
14. Governing Law
These Terms are governed by the laws of England and Wales. All disputes are subject to the exclusive jurisdiction of the English courts.