Effective Date: 12/03/2022
At SKUNKWORK™, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information across our website, services, AI chat tools, and support platforms.
🔐 Who We Are
SKUNKWORK™ is a remote creative and technical department — not an agency — delivering complete website management to UK-based SMEs. Through a crowdfunded model, our elite team of designers, developers, and automation specialists (known internally as Skunks) executes design, SEO, development, and security tasks on demand.
📄 Information We Collect
We collect information through:
- Website forms and onboarding flows
- Tidio live chat and AI interactions
- Subscription checkout via Shopify
- Communications (email, video calls)
- Project tools and automation workflows (Zoho One, Vault)
This may include:
- Name, job title, company name
- Contact details (email, phone)
- Website access credentials (where submitted)
- Task descriptions, design files, content
- Billing information and VAT details
- Chat logs and service interaction history
- Technical data: browser, IP address, device type
📦 How We Use Your Information
We use your data to:
- Deliver website, design, SEO, and automation services
- Assign Skunks to execute tasks based on your needs
- Automate intake and optimisation flows
- Communicate support updates and service changes
- Securely process payments and issue invoices via Shopify
- Track engagement for quality control
- Improve onboarding, efficiency, and execution through automation
We do not sell or rent your information to third parties. Ever.
💬 AI & Marketing Consent via Tidio
We use Tidio for live chat, AI onboarding, and customer service.
Tidio chat flows may collect marketing consent (email sign-up) during interactions. Consent is clearly requested, and you may opt out at any time via chat or email.
We also use Tidio’s cookie-based tracking to store contact properties (e.g., returning visitors, known leads). This allows our system to remember you and personalise responses — even across sessions — using your device’s IP address.
🧰 Data Sharing & Tools We Use
To operate efficiently and securely, we use:
- Shopify – for checkout, invoicing, and payment
- Zoho One – for internal CRM, forms, ticketing, emails
- Zoho Vault – to securely store client login credentials
- Tidio – for AI chat, customer support, and lead capture
- Google Workspace – document and brief collaboration
- Stripe (via Shopify) – secure card processing
All platforms are GDPR-compliant. Data access is strictly role-based.
🌍 International Transfers
We may store or process your data in the UK, EU, or other trusted jurisdictions with appropriate data protection. Where required, we use Standard Contractual Clauses (SCCs) to safeguard data transfers.
⏳ Data Retention
We retain your information as long as it’s needed to provide services or meet regulatory obligations. You can request data deletion at any time. Legacy project files are archived securely and purged under our internal retention policy.
✅ Your Rights Under GDPR
You have the right to:
- Request a copy of your data
- Correct or update inaccurate information
- Withdraw marketing consent at any time
- Request deletion (“right to be forgotten”)
- Restrict or object to certain types of processing
- Lodge a complaint with the ICO (UK regulator)
To make a request, contact us at [Insert Privacy Contact Email].
🍪 Cookies & Tracking
We use cookies for site performance, analytics, and session tracking.
Tidio cookies allow us to:
- Identify repeat visitors
- Personalise chatbot flows
- Store lead and contact properties via IP
Consent for cookies is gathered on your first visit and managed via our Cookie Policy. You may adjust cookie preferences at any time.
📞 Contact Us
SKUNKWORK™
[Insert company address or registered business name]
Email: [Insert privacy contact email]
Company No.: [Insert if Ltd or registered]