Operating Hours For Subscribers (Not One-Off Task Customers)
| Plan Tier | Operating Hours (UK Time) |
|---|---|
| Green | Mon–Fri, 9:30am–5:00pm (excl. UK public holidays) |
| Gold | Mon–Fri, 9:30am–5:00pm + Sat, 10:00am–2:00pm |
| Black | 7 Days, 8:00am–6:00pm |
Execution timelines only apply to Working Days as per your plan.
Operating Hours For One-Off Task Customers (Non-Subscribers)
| Customer Type | Operating Hours (UK Time) |
|---|---|
| One-Off Customers | Mon–Fri, 9:30am–5:00pm (Excl. public holidays) |
Tasks received outside of these hours will be acknowledged the next Business Day.