Scope of Work, Service Model & Exclusions
This Scope of Work forms part of the Terms & Conditions of SKUNKWORK and defines the services provided, delivery model, and explicit exclusions.
1. Service Model
SKUNKWORK provides managed website maintenance, hosting, optimisation, and modular digital support services for existing websites and digital assets.
Services are operational and continuous in nature and are not structured as open-ended development engagements or commissioned website build projects unless expressly agreed in writing under a separate contract.
2. Definitions
Task
A discrete operational request performed to maintain, support, update, optimise, or improve an existing website or system. Tasks are limited in scope and do not alter core site architecture.
Kit
A predefined, outcome-based service bundle designed to deliver a specific operational improvement, enhancement, or deployment within a controlled scope.
Maintenance
Ongoing technical support activities including updates, monitoring, fixes, configuration, and performance upkeep.
Hosting
Provision and management of infrastructure, uptime, security environment, backups, and platform stability.
Development
Creation of new functionality, structural system changes, software engineering, or architecture-level modifications.
Website Build
Creation of a website from inception, full redesign, or complete reconstruction of an existing site.
3. Services Provided
Subject to plan level, subscription, or Kit purchase, SKUNKWORK services may include:
WordPress maintenance and updates
Managed hosting and infrastructure support
Security monitoring and remediation
Performance optimisation
Content updates and page adjustments
Layout tweaks and visual refinements
Plugin configuration and feature enablement
Ecommerce support and catalogue adjustments
Technical SEO fixes
Integrations and operational automation
Campaign and marketing page support
All services are delivered within defined operational scope and delivery protocols.
4. Website Build & Redevelopment Exclusion
Unless explicitly agreed in writing:
SKUNKWORK does not undertake:
Full website builds from scratch
Commissioned website design and build projects
Complete site redesigns
Agency-style redevelopment engagements
Multi-phase web design programmes
Services are intended to support and improve existing websites, not replace them.
5. Development Boundary
SKUNKWORK does not operate as a bespoke software development provider.
Excluded work includes:
Custom software engineering projects
Platform architecture development
Enterprise system builds
Product development programmes
Long-term engineering retainers
Limited feature enablement and integrations may be delivered where aligned with maintenance or Kit scope.
6. Partial or Incomplete Projects
SKUNKWORK may decline to onboard or service websites that are:
Mid-build or under active development
Structurally incomplete
Not operational in a live production environment
Dependent on unresolved third-party development
Services commence once a website is complete and stable.
7. Design Scope Limitation
Creative support delivered through Tasks or Kits may include:
Layout adjustments
Visual refinements
Asset placement
Marketing or campaign page support
This does not constitute full brand design, identity development, or complete website design.
8. Platform Scope
Services are primarily delivered for WordPress environments and associated ecosystems.
Support for other platforms is not guaranteed unless agreed in writing.
9. Hosting Scope Clarification
Hosting services relate solely to infrastructure and operational environment, including:
uptime
backups
security environment
performance infrastructure
Hosting does not include development, redesign, or feature creation unless separately scoped.
10. Operational Delivery Structure
Work is delivered via:
ongoing maintenance activities
discrete Tasks
predefined Kits
hosting and infrastructure management
This structure prevents open-ended project delivery and ensures controlled scope.
11. Acceptance Criteria
To commence services, the Client must provide:
a completed website
administrator access
a stable environment or readiness for migration
confirmation that no active build or redevelopment is underway
SKUNKWORK may delay or refuse onboarding where these conditions are not met.
12. Third-Party Work
Where development or design work falls outside this scope:
the Client may engage third-party providers
SKUNKWORK accepts no liability for third-party deliverables
services may resume once a stable operational state exists
13. Right to Decline Work
SKUNKWORK reserves the right to refuse, defer, or re-scope work where:
requests fall outside maintenance, hosting, Task, or Kit scope
work constitutes a website build or redevelopment
scope introduces disproportionate operational or technical risk
requests require development beyond the defined service model
14. Service Intent
The SKUNKWORK model is intentionally specialised to maintain, support, secure, and incrementally improve operational websites through structured, modular service delivery.
Nothing in service descriptions should be interpreted as an offer to undertake full website creation, rebuild, or open-ended development unless expressly confirmed in writing.