SKUNKWORK KITS
| Kit | Inclusions | Common Issues | Protocol Steps | Security Measures |
|---|---|---|---|---|
| Website Fix Kit | Frontend/backend fixes, plugin conflicts, theme error repairs, core update rollbacks, browser compatibility, Shopify theme fixes, error code repairs | 502/504 Bad Gateway, 501 Not Implemented, 403 permission errors, 404 broken links, theme Liquid errors, app conflicts, broken navigation, DNS issues, SSL errors, JavaScript failures, mobile layout breaks | Triage via Tidio → Zoho Desk ticket → secure credentials in Zoho Vault → staging validation → console/network error checks → identify last known good state → fix in staging → push to live → cross-browser testing → close ticket | Secure credentials in Zoho Vault, lock theme files, version-control code in Zoho Projects, maintain 3-day rollback |
| Website SEO Kit | On-page SEO, speed performance, meta/schema, redirects, Core Web Vitals, sitemap, Shopify SEO structure | Missing meta, slow speed, 404s, poor CLS/LCP, broken canonical tags, duplicate content, sitemap errors | Triage in Tidio → Zoho Desk ticket → secure site access → validate affected pages → SEMrush/Surfer audit → fix titles/meta → adjust redirects → validate → close ticket | Secure admin credentials in Vault, log redirects, test on staging before live push |
| Graphic Design Kit | Social posts, web banners, infographics, digital ads, custom icons, presentations | Oversized files, wrong formats, off-brand colours, typography errors, cropping, low resolution | Tidio brief → Zoho Desk → brand kit validation → draft design → proof/revisions → final upload to Workdrive | Store assets securely in Workdrive, respect copyright, enforce brand guidelines |
| Print Design Kit | Flyers, posters, brochures, business cards, packaging layouts, stationery | Bleed margins missing, CMYK conversion errors, 300dpi issues, text too small, brand fonts missing, file too big | Tidio brief → Zoho Desk → confirm print specs → draft design → revisions → final PDF → archive | Confirm printer requirements, store master files securely, verify commercial licenses |
| Page Build Kit | Shopify pages, landing pages, blog layouts, section changes, templates | Page render fails, CSS errors, 404s, app conflicts, Liquid errors, mobile layout issues | Tidio brief → Zoho Desk → staging page build → QA → preview → publish → confirm responsiveness → close ticket | Backup theme, control permissions, log code changes |
| Marketing Asset Kit | Promo images, banners, campaign creatives, animated GIFs, social ads | Off-brand messaging, wrong CTA, poor performance, incorrect format, missing disclaimers | Tidio brief → Zoho Desk → validate brand guidelines → concept design → proofs → final asset delivery | Validate brand approvals, store final assets securely |
| Email Design Kit | Email templates, promotional layouts, transactional designs, newsletter assets | Broken layout, images blocked, spam score high, incorrect links, rendering issues | Tidio brief → ticket → test across devices (Litmus/Email on Acid) → proof approvals → deploy | Validate unsubscribe and privacy, store data in Workdrive |
| Social Media Creative Kit | Social posts, stories, reels, hashtags, LinkedIn banners | Low engagement, text cutoff, wrong sizing, copyright issues, format errors | Tidio brief → Zoho Desk → storyboard → draft creative → approvals → final upload | Check licensing, store in secure folder, brand check |
| Flyer Design Kit | Promotional flyers, events, sales flyers | Bleed errors, wrong paper size, CMYK issues, text contrast, file size | Tidio brief → Zoho Desk → proof → revisions → final PDF | Confirm specs, secure asset storage |
| Poster Design Kit | Event posters, promotional posters, billboards | Print bleed missing, incorrect scale, off-brand fonts, legal disclaimers missing | Tidio → ticket → draft → approvals → final | Confirm printer requirements, secure design assets |
| Packaging Design Kit | Product packaging, box layouts, labels, wraps | Die-cut errors, brand mismatch, barcode placement, print alignment | Tidio intake → ticket → dieline checks → proofing → final | Store dielines securely, confirm barcode rules, validate packaging specs |
| AI Storefront Assistant Kit | Conversational product Q&A, guided selling, cart & checkout assistance, order tracking, knowledge base ingestion, multilingual support, live chat handoff, catalog sync, FAQ automation, analytics dashboards | Theme conflicts, inaccurate answers, latency issues, webhook errors, catalog sync mismatches, duplicate conversations | Tidio intake → discovery → connect platform APIs → ingest catalog → configure intents & flows → staging QA → optimize → deploy live → monitor | API keys in Vault, least-privilege access, encrypted logs, PII redaction, GDPR consent, rollback plan |
| AI Website OPS & Automation Kit | Workflow automation, GA4 dashboards, anomaly detection, CRM/email sync, accounting system integration (Xero/QuickBooks), revenue reports | Data mapping errors, duplicate leads, webhook failures, attribution gaps, reconciliation issues | Process mapping → system integration → sandbox QA → UAT → rollout with monitoring → weekly reporting | Encrypted secrets, RBAC, signed webhooks, DLP controls, backups & restore, change approvals |
| Content & Blogging Kit | SEO-optimised blog posts, editorial calendar, content briefs, AI-assisted drafts, keyword strategy, branded graphics | Thin content, duplicate topics, low rankings, no engagement, missed keywords | Keyword research → content brief → draft → SEO checks → publish → track performance | Secure draft storage, plagiarism checks, GDPR-compliant data handling |
| E-Commerce Growth Kit | Sales funnels, product bundles, upsell/cross-sell features, abandoned cart recovery, checkout optimisation, A/B testing | High cart abandonment, poor conversions, weak upsell strategy, confusing checkout | Funnel mapping → implementation → test variants → launch → monitor conversion metrics | Encrypted checkout scripts, rollback-ready deployments, compliance with PCI-DSS |
| Customer Engagement & Retention Kit | Loyalty program setup, referral campaigns, automated review requests, personalised email flows, feedback widgets | Low repeat purchases, poor reviews, weak engagement, churn | Define loyalty tiers → integrate plugins → setup review automation → launch referral campaign → monitor retention | Secure customer data storage, consent-driven marketing, encrypted review forms |
| Social Media Campaign Kit | Campaign strategy, multi-platform content creation, scheduling automation, performance tracking, audience engagement, paid ad setup | Low reach, poor engagement, inconsistent posting, weak ROI, brand voice misalignment | Campaign brief → content calendar → creative development → scheduling setup → launch → monitor performance → optimize | Secure social media credentials in Vault, brand compliance checks, performance data encryption |
1. Introduction
Welcome to SKUNKWORK™, operated by SKUNKWORK GROUP LTD (Company No. 16541413), registered in England & Wales, with principal office at 50 Darnley Street, Gravesend, Kent, DA11 0PH, UK.
These Terms & Conditions and Service Level Agreement govern your use of:
- Website: https://skunkwork.co.uk
- Client Portal: https://skunkwork.co.uk
By subscribing or using our services, you agree to these terms. If you disagree, you must not use our platform.
Key Definitions:
- "SKUNKWORK" refers to SKUNKWORK GROUP LTD
- "Client/You" refers to the subscriber or user
- "Skunks™" refers to our specialist service team
- "CRM" refers to our client portal at https://skunkwork.co.uk
2. Definitions
Agreement: This complete Terms & SLA document
Task: Individual service request submitted by Client
Kit: Structured service bundle (e.g., Website Fix Kit, Design Kit)
Execution: Point when a Skunk™ begins work on a task
Business Days: Monday-Friday, excluding UK public holidays
Staging: Secure testing environment before live deployment
Queue Priority:
- Standard: Green Plan, One-Off Tasks
- Accelerated: Blue Plan
- Priority: Black Project
3. Service Plans & Access
3.1 Available Plans
| Plan | Monthly Price | Access Method |
|---|---|---|
| Green Plan | £495 | https://skunkwork.co.uk |
| Blue Plan | £995 | https://skunkwork.co.uk |
| Black Project | £1,995 | https://skunkwork.co.uk |
| One-Off Tasks | £199 + VAT per task | https://skunkwork.co.uk |
3.2 Service Kit Access
| Kit Name | Green | Blue | Black | One-Off |
|---|---|---|---|---|
| Website Fix Kit | ✅ | ✅ | ✅ | ✅ |
| Website SEO Kit | ✅ | ✅ | ✅ | ✅ |
| Graphic Design Kit | ❌ | ✅ | ✅ | ✅ |
| Print Design Kit | ❌ | ✅ | ✅ | ✅ |
| Page Build Kit | ✅ | ✅ | ✅ | ✅ |
| Marketing Asset Kit | ❌ | ✅ | ✅ | ✅ |
| Email Design Kit | ✅ | ✅ | ✅ | ✅ |
| Social Media Creative Kit | ❌ | ✅ | ✅ | ✅ |
| Flyer Design Kit | ❌ | ❌ | ✅ | ✅ |
| Poster Design Kit | ❌ | ❌ | ✅ | ✅ |
| Packaging Design Kit | ❌ | ❌ | ✅ | ✅ |
| AI Storefront Assistant Kit | ❌ | ❌ | ✅ | ❌ |
| AI Website OPS & Automation Kit | ❌ | ❌ | ✅ | ❌ |
| Content & Blogging Kit | ❌ | ❌ | ✅ | ❌ |
| E-Commerce Growth Kit | ❌ | ❌ | ✅ | ❌ |
| Customer Engagement & Retention Kit | ❌ | ❌ | ✅ | ❌ |
| Advertising Campaign Kit | ❌ | ❌ | ✅ | ❌ |
3.3 Operating Hours
| Plan | Monday-Friday | Saturday | Sunday |
|---|---|---|---|
| Green Plan | 9:30 AM – 5:00 PM | Closed | Closed |
| Blue Plan | 9:00 AM – 5:30 PM | Closed | Closed |
| Black Project | 8:00 AM – 6:00 PM | 8:30 AM – 1:30 PM | Closed |
| One-Off Tasks | 9:30 AM – 5:00 PM | Closed | Closed |
Tasks submitted outside operating hours will queue for next working period.
4. Task Types & Delivery
4.1 Kit Complexity Classifications
| Kit Name | Complexity Tier |
|---|---|
| Website Fix Kit | Simple |
| Website SEO Kit | Simple |
| Daily Site Updates & Maintenance | Simple |
| Unlimited SEO Optimisation Tokens | Simple |
| Website Monitoring 24/7/365 | Simple |
| Website Security 24/7/365 | Simple |
| Graphic Design Kit | Medium |
| Print Design Kit | Medium |
| Page Build Kit | Medium |
| Marketing Asset Kit | Medium |
| Social Media Creative Kit | Medium |
| Email Design Kit | Medium |
| Brochure Design Kit | Medium |
| Flyer Design Kit | Medium |
| Poster Design Kit | Medium |
| Packaging Design Kit | Medium |
| AI Website Onboarding System | Complex |
| Tidio AI Chatbot Integration | Complex |
| Smart Lead Capture Automation | Complex |
| Autonomous Site Assistant (24/7) | Complex |
| Integrated AI Sales Funnel | Complex |
| Automated Content Generation | Complex |
| Conversion Behaviour Engine | Complex |
| AI Onboarding Assistant | Complex |
4.2 Delivery Timeframes
| Plan | Simple Tasks | Medium Tasks | Complex Tasks |
|---|---|---|---|
| Green | <8 hours | 48 hours | 3-7 business days |
| Blue | <4 hours | Next day | 2-4 business days |
| Black | <2 hours | Same day (if submitted before 10 AM) | <48 hours |
| One-Off | <8 hours | 48 hours | 3-7 business days |
4.3 SLA Terms
- SLA begins when Skunk™ starts execution (logged in our system)
- Client delays (late responses, missing information) extend delivery times
- Revisions within original scope don't restart SLA timers
- External dependencies (third-party approvals, API issues) may cause delays beyond our control
5. Plan Upgrades
You may upgrade your subscription at any time by contacting support. Pro-rated charges apply for the remainder of your billing cycle. Upgrades take effect immediately upon payment confirmation.
6. Loyalty Rewards Program
6.1 Eligibility
To qualify for monthly loyalty rewards:
- Maintain active paid subscription (Green, Blue, or Black)
- Complete 3 consecutive months of uninterrupted subscription
- Rewards become available starting in month 4
Important: Cancelling or pausing resets your eligibility counter.
6.2 Rewards Include
- Premium gift vouchers (up to £1,000)
- Tech gadgets and accessories
- Google Ads credits (up to £1,000)
- Business software subscriptions
- Free task credits
- Exclusive merchandise
6.3 Claiming Rewards
- Rewards must be claimed within the calendar month issued
- Unclaimed rewards expire and cannot be recovered
- Instructions provided via email and CRM portal
- Rewards are non-transferable and cannot be exchanged for cash
6.4 Third-Party Items
- Hardware/software covered by manufacturer warranty only
- SKUNKWORK provides no support for third-party reward items
- Contact manufacturers directly for defects or issues
7. Cancellation & Refunds
7.1 Cancellation
Cancel or pause your subscription anytime via:
- Shopify customer portal
- CRM at https://skunkwork.co.uk
- Email to support@skunkwork.co.uk
Effects of cancellation:
- Immediate end to loyalty rewards eligibility
- Resets consecutive month counter
- Active tasks may continue if already in progress
7.2 Refund Policy
| Task Status | Refund Eligibility |
|---|---|
| Not yet assigned to Skunk™ | ✅ Full refund |
| Assigned but work not started | ⚠️ Partial refund (90% - £20 admin fee) |
| Work in progress or completed | ❌ No refund |
Process: Email support@skunkwork.co.uk with task details. Eligible refunds processed within 7 business days.
8. Privacy & Data Protection
8.1 Data We Collect
- Contact and billing information
- Task briefs and project details
- Login credentials (stored securely in Zoho Vault)
- Support communications
- Reward claim activity
Payment details handled by Shopify - not stored by SKUNKWORK.
8.2 Data Use
Data used only for:
- Delivering services and managing tasks
- Subscription and reward administration
- Customer support
- Platform security and fraud prevention
We never sell or rent your data to third parties.
8.3 Data Retention
| Data Type | Retention Period |
|---|---|
| Contact & subscription data | Active period + 12 months |
| Task briefs & project files | Active period + 24 months |
| Support communications | 12 months |
| Security credentials | Task completion + 30 days |
| Reward claim records | 6 months after issue |
8.4 Your Rights
You may request:
- Access to your personal data
- Corrections to inaccurate data
- Deletion of data ("right to be forgotten")
- Data portability
Contact: privacy@skunkwork.co.uk
Response time: Within 30 days
8.5 Third-Party Tools
We use GDPR-compliant platforms:
- Shopify: Billing and subscriptions
- Zoho Suite: Task management, secure storage, CRM
- Tidio: Customer support chat
9. Acceptable Use
9.1 Prohibited Activities
You must not:
- Submit illegal, offensive, or harmful content requests
- Attempt to game loyalty rewards through fake accounts
- Share login credentials insecurely
- Upload malicious files or attempt unauthorized system access
- Harass or abuse Skunks™ or support staff
- Resell SKUNKWORK output without permission
9.2 Consequences
Violations may result in:
- Immediate service suspension
- Task queue freeze pending investigation
- Loyalty rewards forfeiture
- Permanent account termination
- Legal action where appropriate
10. Intellectual Property
10.1 Ownership Transfer
All work created by SKUNKWORK remains our property until:
- Full payment received for the task
- Task officially marked as complete
- No outstanding disputes
Upon completion and payment, you receive full commercial usage rights to deliverables.
10.2 Restrictions
You may not:
- Resell or sublicense SKUNKWORK deliverables to third parties
- Use our work to create competing services
- Remove SKUNKWORK branding without permission
10.3 Third-Party Materials
Some deliverables may include third-party assets (fonts, stock images, software libraries). You're responsible for complying with their licensing terms.
10.4 Portfolio Usage
We may use non-confidential work samples for marketing and portfolio purposes unless you specifically prohibit this in writing.
11. Limitation of Liability
11.1 Liability Limits
To the maximum extent permitted by law, SKUNKWORK's total liability for any claims shall not exceed the amount you paid for services in the 12 months preceding the claim.
11.2 Excluded Damages
We are not liable for:
- Loss of profits, revenue, or business opportunities
- Indirect, consequential, or punitive damages
- Data loss (you must maintain backups)
- Third-party service failures
- Delays due to circumstances beyond our control
11.3 Force Majeure
Neither party is liable for delays caused by:
- Natural disasters, pandemics, or acts of God
- Government actions or regulations
- Cyberattacks or internet service failures
- Power outages or infrastructure failures
- Labor strikes or disputes
If force majeure continues for 30+ days, either party may terminate without penalty.
12. Governing Law
This Agreement is governed by the laws of England and Wales. All disputes subject to the exclusive jurisdiction of English courts.
Dispute Resolution Process:
- Good-faith negotiations (30 days)
- Mediation with independent mediator
- Court proceedings if mediation fails
13. General Provisions
13.1 Entire Agreement
This document, together with our Privacy Policy and any specific service agreements, constitutes the complete agreement between parties.
13.2 Amendments
We may update these terms at any time. Significant changes will be communicated via email and website notice. Continued use after changes constitutes acceptance.
13.3 Severability
If any provision is found unenforceable, the remainder of this Agreement continues in full effect.
13.4 Assignment
You may not assign this Agreement without our written consent. We may assign our rights and obligations to affiliated companies.
14. Contact Information
SKUNKWORK GROUP LTD
50 Darnley Street, Gravesend, Kent DA11 0PH, United Kingdom
Company No. 16541413
Support Channels:
- General Support: support@skunkwork.co.uk
- Privacy/Data Requests: privacy@skunkwork.co.uk
- Client Portal: https://skunkwork.co.uk
- Live Chat: Available during operating hours via Tidio
Emergency Contact: Black Project subscribers have access to priority support channels as outlined in their service agreement.
Version: 2.0 Updated on 14/08/2025.