SKUNKWORK™ is a remote-creative-department and tech-team operated by the brand SKUNK AGENTS, offering a modular service framework of Subscription and Project-Based “Deployment Kits”. Their playground is website builds, AI workflow integration, analytics, chat flows, onboarding, security, maintenance/fixes/updates, packaging and print design.

Here’s a breakdown of its key characteristics:

• It’s remote first — the team works from wherever, consolidating tech + creative under one roof.
• It avoids agency clichés: no “interns”, no excuses, no endless revision cycles. The tone is bold, cheeky, funny, confident.
• It uses modular bundles (Deployment Kits) aligned to tiers (GREEN, BLUE, BLACK) so clients know exactly what they’re getting, matched to their needs and budget.
• It supports both one-off tasks and ongoing subscriptions: fixing a bug, launching a page, full AI integration, or continuous creative and maintenance support.
• The brand voice leans heavily into imaginative motifs: skunks, UFOs, aliens abducting websites, neon factory might, “Making the Internet Weird Since 2021”. This isn’t fluff—it’s the storytelling that underpins the service experience.
• There’s a strong emphasis on real technical work (website builds, AI onboarding assistant, analytics) married with creative power (graphic design, print, packaging, brand collateral).

Why it matters

• For clients who think “we need somewhere between a freelancer and a full-agency”, SKUNKWORK™ fills that gap: more structure than a solo, more value than a typical agency retainer.
• By defining clear Kits (GREEN/BLUE/BLACK), the service matrix is transparent — clients know what to expect.
• By combining creative + tech + maintenance + strategy under one roof, SKUNKWORK™ reduces hand-offs, simplifies communication, and speeds delivery.
• The playful branding (skunks vs aliens, neon signs) makes the offering stand out — it signals “we’re serious about delivery, but we don’t take ourselves too seriously”.

In one sentence

SKUNKWORK™ = a remote, full-stack WordPress & Shopify website management, digital creative & tech department operated by SKUNK AGENTS, packaged into modular Kits (GREEN, BLUE, BLACK) that deliver website builds, AI workflows, analytics, chatbots, print & packaging design — all delivered with flair, speed, and no bulls**t.

Skunkwork are your remote creative department + website tech team. A full-stack operational unit delivering website fixes, builds, AI onboarding, digital design, optimisation, and security through Subscription Plans and modular Deployment KITS.

KITS

Structured, protocol-based service bundles.

Each KIT follows Brief → Diagnostic → Execution → Delivery and maps to real SKUNKWORK™ capabilities.

Examples: Website FIX KIT, Website SEO KIT, Graphic Design KIT, Print Powerhouse KIT, Conversion Strategy KIT, Full Brand Creative KIT, Ultimate AI Integration KIT, etc.

Curated phrase:

“KITS are modular, protocol-driven service units designed for rapid deployment and measurable outcomes.”

Deployment Kits

The formal name for SKUNKWORK™’s modular service bundles.

Each aligns to a tier (GREEN / BLUE / BLACK Project).

Each contains fixed protocols, deliverables, and access levels.

Curated phrase:

“Deployment Kits are the operational backbone of SKUNKWORK™.”

GREEN Plan

Tech-only tier. Essential site stability, fixes, SEO, and basic creative assets.

Fast queue, clean delivery windows, and unlimited fix/SEO/design tokens within the standard queue.

BLUE Plan

Creative + Strategy tier. Everything in GREEN but with full creative production, print, customer retention, and deeper growth tooling. The “mid-tier powerhouse.”

BLACK Project Plan

High-touch, high-access Project tier.

All BLUE features + advanced AI, multi-agent deployments, large-scale builds, governance, multi-system integrations.

Curated phrase:

“BLACK is Special Ops. When you need everything, all at once, without compromise.”

Token System (Fix / SEO / Design Tokens)

SKUNKWORK™’s Fair-Use mechanism.

“Unlimited” but governed by concurrency and queuing rules.

Simple Tasks consume minimal tokens; Medium and Complex tasks require more workflow bandwidth.

Curated phrase:

“Tokens regulate concurrency, not creativity.”

Complexity Tiers

Every task in SKUNKWORK™ falls into one of three categories:

• Simple — small fixes, tweaks, graphics, micro-optimisations
• Medium — new sections, pages, layered creative, structured SEO
• Complex — multi-layer systems, funnels, high-touch creative, AI integration, rebuilds

Each governs turnaround targets.

SLA Windows

Target completion times per complexity:

• Simple: under 8 hours
• Medium: 24–48 hours
• Complex: 3–7 days (or more for large multi-system builds)

SKUNKBOT™

The AI onboarding assistant clients get on BLUE+ tiers.

Handles intake, diagnostics, brief capture, and task triage.

Curated phrase:

“SKUNKBOT™ is your 24/7 AI intake officer.”

Onboarding Protocol

A formal sequence:

Intake → Asset Collection → Access Verification → Diagnostics → Priority Mapping → First Deployment

Managed Growth

A BLUE-tier Deployment Kit focused on ongoing conversion, optimisation, creative rotation, UX uplift, and growth strategy.

Full AI Governance

A BLACK-tier Kit ensuring AI accuracy, safeguards, workflows, data governance, oversight, and system control.

Curated phrase:

“AI is powerful. Governance makes it safe.”

Autonomous Funnel Engine

A BLACK-tier Kit deploying multi-agent, multi-step AI-driven funnels, integrating website, email, CRO, and conditional logic.

Multi-Agent Ops

BLACK-tier Kit. Coordinated AI agents running tasks, monitoring site behaviour, and executing playbooks autonomously (with human oversight).

Monthly Loyalty Rewards

Unlocked from month 3+ for clients who maintain consecutive subscription time.

Prizes include: tech gear, vouchers, AI tools, high-value perks.

Curated phrase:

“Loyalty is rewarded. Literally.”

Website MOT / Site Diagnostic

A multi-point audit (security, UX/UI, SEO, speed, links, indexation, conversion pathways, checkout friction, mobile performance, brand consistency).

Curated phrase:

“Your site’s health check — before we operate.”

Unlimited Requests (Fair Use)

Clients can submit unlimited tasks; SKUNKWORK™ processes them sequentially based on complexity, tokens, and queue.

No batching. No hoarding. No nonsense.

Standard Queue

For all GREEN & BLUE tasks.

24/7 monitoring + working hours execution windows.

Special Ops Queue

BLACK-only accelerated pathway for multi-layer or time-critical deployments.

Creative Department

Your preferred terminology instead of “design team”.

Covers graphics, print, packaging, digital assets, UX layouts, creative strategy.

Frosted Glass Aesthetic

SKUNKWORK™’s visual signature for UI blocks, cards, tables, and callouts. Soft sheen, neon edges, circuit-lines, and glitch textures.

“No Agency Nonsense”

A core brand philosophy:

You don’t argue with clients, don’t use agency tropes, don’t reference interns or themes, and always stay bold, cheeky, confident, and useful.

Signature Brand Tone

• Clean
• Razor-sharp
• Cheeky
• No fluff
• High confidence
• Never patronising
• Always operationally useful
  

You can access SKUNKWORK™ services in four ways.

1. Subscribe to a monthly plan (Green, Blue, Black Project)

Choose a plan via skunkwork.co.uk. Once subscribed, you gain access to the KITS included in your plan. All service requests are submitted as Tasks through the client portal. Plans available: Green £495/month, Blue £995/month, Black Project £1,995/month.

2. Purchase a One-Off Task (£199 + VAT)

Any Simple or Medium KIT marked as available for One-Off use can be purchased without a subscription. After purchase, you submit your brief as a Task through the portal. One-Off Tasks follow the same Standard Queue as Green.

3. Access KITS through your plan using the Service Kit Access matrix

Each plan unlocks specific KITS. Green unlocks core FIX, SEO, Design, and Social Creative. Blue unlocks everything in Green plus Print, Customer Retention, Security, and Data Protection. Black unlocks every KIT including eCommerce, Marketing Campaigns, AI Web Ops, Storefront AI, and Custom Tasks. You submit Tasks for the KITS your plan allows.

4. Use the free entry points

You can request a free 8-Point Website MOT or book a free consultation for custom projects. These provide access without subscription or purchase. Or you can get your first KIT 100% FREE with a voucher code by clicking here.

Process overview

Select a plan, One-Off Task, or free entry point. Submit your Task through the client portal. The Task enters the correct queue based on your plan: Standard, Accelerated, or Priority. Delivery follows the SLA timeframes for your plan and the task’s complexity level: Simple, Medium, or Complex.

Our Free 8-Point MOT is a comprehensive health check of your ecommerce store covering: site performance, SEO basics, security posture, mobile responsiveness, checkout flow, customer experience, data protection compliance, and conversion optimization opportunities. This assessment helps identify priority areas for improvement.

Green Plan (£495+VAT/month) – Overview

The Green Plan is for WordPress and Shopify business websites needing round-the-clock management, security and unlimited fixes. It’s the entry subscription that gives you unlimited KIT usage within a clearly defined SLA, handled by a UK-based, GDPR-compliant team. skunkwork.co.uk

Price and flexibility

The Green Plan is £495+VAT per month. You can cancel, pause or restart the plan at any time; there are firm-fixed monthly fees with no hourly rates and no hidden extras. skunkwork.co.uk

Included KITS (Green column ✓)

Under the Included Kits table, the Green Plan includes: skunkwork.co.uk

Website FIX KIT (Simple) – website fixes and issue resolution.

Website SEO KIT (Medium) – search optimisation tasks and improvements.

Website Migration KIT (Complex) – complex site moves and migrations.

Checkout Optimisation KIT (Medium) – improving checkout flow and reducing abandonment.

These four KITS can be deployed on demand as Tasks under the Green plan.

Delivery times (Green SLA)

Tasks submitted under the Green Plan follow these target delivery windows: skunkwork.co.uk

Simple Tasks: under 8 hours.

Medium Tasks: 48 hours.

Complex Tasks: 3–7 business days.

Support hours (Green)

Weekday support for Green runs Monday to Friday, 9:30 AM to 5:00 PM. There is no weekend support listed for any plan (weekends: Closed). skunkwork.co.uk

Queue processing and priority

Green tasks are processed in the Standard queue. This is the baseline priority level; Blue is Accelerated (2x faster) and Black is Priority (fastest), but Green still benefits from the defined SLA windows above. skunkwork.co.uk

Account management

The Green Plan includes a dedicated account manager as your single point of contact. skunkwork.co.uk

Loyalty rewards

Green subscribers receive Standard Loyalty Rewards eligibility, activating after 3 consecutive months. This places them into the monthly prize draws, with higher reward tiers reserved for Blue and Black. skunkwork.co.uk

Global subscription benefits that also apply to Green

From the homepage “Subscribe. Grow. Win. Claim. Repeat.” sections, Green shares the core subscription benefits offered across plans: skunkwork.co.uk

Unlimited KIT access and unlimited KIT deployment on demand (within fair-use and queue rules).

24/7 site protection, security and monitoring.

Faster turnarounds compared to ad-hoc one-offs.

100% tax-deductible business cost.

Monthly reward entries for subscribers.

100% UK-based team.

GDPR-compliant, secure and encrypted protocols.

Access to 15+ service KITS (with the Green Plan specifically unlocking the four listed above).

In short, the Green Plan at £495+VAT/month gives you unlimited deployment of core technical and optimisation KITS (Fix, SEO, Migration, Checkout) with Standard queue priority, clear SLA timeframes, weekday support, a dedicated account manager, loyalty rewards, and all the global protections and benefits of the SKUNKWORK™ subscription model.

The Blue Plan includes the following:

Included KITS (Blue Plan ✔)

All KITS available in the Green Plan plus the following additional KITS:

• Graphic Design KIT
• Print Design KIT
• Fraud Prevention KIT
• Website Security KIT
• Customer Retention KIT

Delivery Timeframes (Blue Plan)

Simple tasks: under 4 hours

Medium tasks: next business day

Complex tasks: 2–4 business days

Queue Priority

Accelerated Queue

Support Hours

Extended support hours (Mon–Fri) plus chat support and faster response times

Additional Features

Dedicated Account Manager

Unlimited usage of eligible KITS (within fair-use)

Full site monitoring, security, analytics and performance oversight

Monthly loyalty rewards with Blue-tier status

100% tax-deductible cost

UK-based team, GDPR-compliant processes

The Black Project Plan is SKUNKWORK™’s highest-access tier, built for large, complex, or mission-critical deployments. It includes every KIT, the fastest SLAs, priority execution, and advanced AI/eCommerce capabilities.

Included KITS (Black Plan ✔ – all KITS)

1. All Green KITS
2. All Blue KITS

Plus every advanced and complex KIT, including:

• Storefront AI KIT
• AI Web Ops KIT
• Shopify eCommerce KIT
• WordPress eCommerce KIT
• Marketing Campaign KIT
• Custom Task KIT

Delivery Timeframes (Black Plan)

Simple tasks: under 2 hours

Medium tasks: same day (if submitted before 10am)

Complex tasks: under 48 hours

Queue Priority

Priority Queue – the fastest processing SKUNKWORK™ offers.

Black tasks bypass Standard and Accelerated queues.

Support Hours

Extended weekday support with the fastest response windows.

Dedicated priority communication via your account manager.

Additional Features

Unlimited usage of all KITS (within fair-use and queue logic)

Full access to every AI, eCommerce, creative, security, and marketing service

End-to-end system builds, funnels, automations, migrations and high-touch operational work

Advanced monitoring, protection, analytics and oversight

Eligibility for the highest-tier Monthly Loyalty Rewards

Fully tax-deductible

UK-based, GDPR-compliant team

Summary

The Black Project Plan unlocks the full SKUNKWORK™ ecosystem, enabling rapid deployment, multi-layer builds, full AI capability, and top-tier support with the fastest execution times and the widest KIT access available.

Yes, you can purchase individual KIT executions for £199 each without a subscription. This option is perfect for testing our services or addressing a single specific need. One-off tasks have standard queue priority and delivery timeframes.

What does Unlimited KIT Usage mean?

Unlimited KIT Usage means you can request as many KITS as you need, as often as you need, limited only by the KITS included in your assigned plan (Green, Blue or Black). You are not capped by the number of tasks you can submit — you can continue submitting new KIT requests throughout your subscription.

All KITs run consecutively, not concurrently.

Only one KIT (task) is worked on at a time, and when it is completed, the next one in your queue begins. This applies to all plans and ensures fair-use, stable workflow, and predictable delivery against the SLA.

In short:

You can deploy unlimited KITs…

But only one at a time, and only from the KITS your plan unlocks.

Simple Kits include: Website FIX (bug fixes and minor updates), SEO (on-page optimization and technical SEO), and Security (vulnerability scanning and basic hardening). These typically complete within 2-5 business days depending on your plan.

Medium Kits include: Graphic Design (brand assets and visuals), Social Media Creative (platform-optimized content), Print Design (marketing materials), Shopify/WordPress eCommerce (platform customization), and Marketing Campaign (multi-channel campaign setup). These typically complete within 5-10 business days.

Complex Kits include: Customer Retention (loyalty and engagement systems), Data Protection (GDPR compliance and privacy), Fraud Prevention (security and risk management), Checkout Optimisation (conversion rate improvement), AI Web Ops (automation and intelligence), Storefront AI (personalization), and Custom Task (bespoke requirements). These typically complete within 10-15 business days.

Start with our Free 8-Point MOT to identify priority areas. Match your needs to KIT descriptions: use Simple Kits for quick fixes, Medium Kits for creative and platform work, and Complex Kits for strategic initiatives. Our team can also recommend the best KIT based on your goals.

Green Plan: Simple Kits 3-5 days, Medium 7-10 days, Complex 12-15 days. Blue Plan: Simple 2-3 days, Medium 5-7 days, Complex 8-12 days. Black Project: Simple 1-2 days, Medium 3-5 days, Complex 5-10 days. All timeframes are in business days from queue start.

Business days are Monday through Friday, excluding UK public holidays. SLA timeframes count only business days. Weekend and holiday submissions enter the queue on the next business day.

Queue priority determines your position in our delivery schedule. Black Project clients receive highest priority, followed by Blue Plan, then Green Plan, with one-off tasks processed last. Within each tier, requests are handled first-in-first-out.

Yes, all work is completed in a staging or development environment first. You review and approve changes before they go live. This ensures quality and gives you control over when updates are published to your production store.

SLA timers pause when awaiting client input, approvals, or third-party dependencies. We notify you of any delays and resume work immediately upon receiving required information. This ensures fair SLA tracking and quality delivery.

Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at your next billing cycle. Contact support to process plan changes and discuss any active KIT requests.

You can cancel anytime from your account dashboard or by contacting support. Cancellations take effect at the end of your current billing period. You retain access to services and can submit KIT requests until your subscription expires.

Refund overview

Refunds are handled at the level of individual tasks, not in a blanket way. Whether you can receive a refund depends entirely on the status of the task at the moment you request it and whether work has actually begun. Tasks that have not yet been picked up by a Skunk™ are fully refundable, tasks that are assigned but not started are partially refundable, and tasks that are already in progress or completed are non-refundable.

Cancelling or pausing your subscription

You can cancel or pause your subscription at any time via the Shopify customer portal, the SKUNKWORK CRM, or by emailing support@skunkwork.co.uk. When you cancel or pause, your eligibility for loyalty rewards ends immediately and your consecutive month counter resets back to zero. Any active tasks at the time of cancellation may continue to completion if they have already been assigned, but this is at SKUNKWORK’s discretion rather than guaranteed.

How refund eligibility is decided

Refund eligibility is determined by the task status in SKUNKWORK’s internal system when your request is received. The key moment is whether a Skunk™ has been assigned and whether execution has started. Once work has moved beyond the planning stage into active execution, the service is treated as delivered or being delivered, and refunds are no longer available for that task.

Refund outcomes by task status

If a task has not yet been assigned to a Skunk™, it is eligible for a full refund of the task fee. If a task has been assigned but work has not yet started, it is eligible for a partial refund equal to 90% of the fee, minus a £20 admin fee retained to cover allocation and handling costs. If work on a task is in progress or has been completed, no refund is available for that task.

How to request a refund and processing time

To request a refund, you must email support@skunkwork.co.uk and include the relevant task details so the team can verify the current status in their system. Once a refund is confirmed as eligible based on the rules above, it is processed within 7 business days. The actual time it takes for funds to appear in your account may then depend on your bank or payment provider.

Effect on loyalty rewards and ongoing work

Any cancellation or pause that leads to refunds or the stopping of tasks also resets your loyalty rewards progression, since eligibility depends on maintaining an active, uninterrupted subscription. Where you cancel but tasks have already been assigned, SKUNKWORK may still allow those tasks to complete; this is a discretionary decision and does not change the refund rule that work already in progress or completed is not refundable.

All active subscribers are automatically enrolled in our Loyalty Rewards program. Earn points for subscription tenure, KIT usage, referrals, and feedback. One-off task purchases do not earn loyalty points.

Rewards include: account credits, gift cards, shopping vouchers, curated tech, apparel & clothing, priority queue boosts, free KIT upgrades, exclusive beta access, extended support hours, and partner discounts. Higher-tier plans earn points faster and unlock premium rewards.

View your points balance and available rewards in your account dashboard. Click to redeem rewards instantly. Some rewards apply automatically while others require manual activation. Points never expire while your subscription is active.

Yes, loyalty members receive exclusive discounts on partner tools and services including hosting, apps, marketing platforms, and analytics tools. Partner offers are updated quarterly and displayed in your rewards dashboard.

We collect: account information (name, email, billing), store access credentials (with your permission), KIT request details, usage analytics, and support communications. We never access customer payment information or personally identifiable customer data without explicit consent.

Your data is used exclusively to: deliver requested services, improve our KITs, provide support, process billing, and send service updates. We never sell your data. Analytics are aggregated and anonymized. Marketing communications require opt-in consent.

Active account data is retained for the duration of your subscription plus 90 days. Billing records are kept for 7 years per UK tax law. You can request data deletion at any time after account closure, subject to legal retention requirements.

Under GDPR, you have the right to: access your data, request corrections, delete your data, export your data, restrict processing, and object to processing. Contact privacy@skunkwork.co.uk to exercise these rights. We respond within 30 days.

We use trusted third-party tools for: payment processing (Shopify Payments), hosting (Shopify), analytics (privacy-focused tools), and support (ticketing systems). All partners are GDPR-compliant and bound by data processing agreements. We never share data for marketing purposes.

You Can View Our 'Scope of Work' Disclaimer for full details:

https://skunkwork.co.uk/pages/scope-of-work-disclaimer

Work NOT Undertaken: Full-Scale Development or Migration Projects

This excludes entire website rebuilds or redesigns, as well as headless commerce setups or Shopify Plus enterprise builds.

Custom or Bespoke App Development

SKUNKWORK™ does not provide web apps, SaaS builds, or React/Node/JS framework applications. Mobile apps for iOS or Android are also excluded.

Large-Scale Branding or Marketing Campaigns

Work not provided includes full brand strategy or identity development (beyond the Marketing Campaign KIT), paid advertising management, influencer marketing, social media account management, and email marketing strategy or execution.

Strategic or Legal Consulting

The services do not include legal reviews or consultations, cookie compliance audits, or accessibility compliance (WCAG). GDPR/PECR consultations beyond hosting and data storage responsibility are not provided, except as detailed in designated kits such as the Data Protection KIT. Copywriting or content strategy is also excluded.

3rd-Party Account Management or Ownership

SKUNKWORK™ does not manage Shopify admin stores, Google Merchant Center, or Analytics related tasks. Support for domain registrars beyond DNS (such as GoDaddy, 123-reg, or Namecheap) and hosting support for platforms not included in their stack are not provided.

Deep Design System or UX Research

This excludes Figma systems, wireframing, heatmap analysis, or multivariate testing. Full-service UI/UX design projects are also not provided.

Technical Stack Limitations

Platforms not supported, unless separately agreed, include Wix, Webflow, Squarespace, BigCommerce, and Magento. They also do not support Custom PHP or Laravel projects, or closed platforms without developer access.

One-Off Kit Exclusions

One-Off Kits do not include continuous updates or multi-phase development, retainer-style communications or access to SKUNKWORK™ staff, consultations or ideation calls, or edits or changes outside the signed-off specification. Additionally, design work that infringes upon any copyright(s) or intellectual property right(s) for any individual or organisation not associated with the company or business registered and verified with SKUNKWORK is excluded.

SKUNKWORK™ delivers technical execution support for Shopify and WordPress websites — specifically via modular Kits and fixed-scope plans. They focus on agility, maintenance, enhancement, and performance.

They offer what they call "defined-value" service delivery. This means every kit, plan, or one-off service has a fixed scope, clear outcome, and defined time window. This structure protects both parties and ensures consistency of expectations. They do not offer open-ended creative or enterprise-level consulting under standard service tiers.

Green Plan: Email support Monday-Friday 9am-5pm GMT. Blue Plan: Email and chat support Monday-Friday 8am-8pm GMT. Black Project: 24/7 email, chat, and phone support with dedicated account manager. Emergency support available for all plans for critical issues.

Each KIT includes reasonable revisions to ensure satisfaction. Simple Kits: 2 revision rounds. Medium Kits: 3 revision rounds. Complex Kits: 4 revision rounds. Additional revisions beyond scope may be treated as new KIT requests. We work collaboratively to get it right.

Yes, use the Custom Task KIT for bespoke requirements not covered by standard KITs. Black Project subscribers receive priority for custom work and strategic consulting. We provide detailed scoping, timeline estimates, and milestone-based delivery for complex custom projects.